A consumer within the meaning of § 13 BGB is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur, on the other hand, is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.
You have the right to cancel this contract for the purchase of a voucher within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the voucher or has received the voucher code electronically. To exercise your right of revocation, you must inform us of your decision to revoke this contract via one of the following contact channels by means of a clear declaration.If the voucher has already been redeemed in part or in full, in the event of revocation the consumer must pay compensation for the value of the amount of the nominal value already redeemed.
Phone: +49 228 971 445 0
Fax: +49 228 971 445 99
Letter: V-Hotel GmbH, Haager Weg 44, 53127 Bonn, Germany
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
If you revoke this contract, we must return to you all payments we have received from you, including shipping costs (in the case of vouchers issued by post), without delay and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may withhold reimbursement for vouchers issued by mail until we have received the voucher(s) back or until you have provided proof that you have returned the voucher(s) to us, whichever is earlier.
You must return the vouchers immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract to:
V-Hotel GmbH, Haager Weg 44, 53127 Bonn, Germany
to be returned or handed over. The deadline is met if you send the voucher(s) before the end of the fourteen-day period. We bear the costs of the return shipment.
Apart from the declaration of revocation, no further steps are required, the voucher code will be blocked automatically. After each revocation, the voucher code issued (electronically or by post) is blocked in the system and thus rendered permanently unusable.