Privacy policy

Thank you for your interest in the V-Hotel GmbH website. Your data will be processed by us in compliance with the applicable data protection regulations. Your data will neither be published nor passed on to third parties without authorisation. Detailed information on data collection and use by V-Hotel GmbH can be found below:

1. Responsible person

The person responsible within the meaning of the DSGVO and the other data protection regulations applicable in the member states of the European Union is the:

V-Hotel GmbH
Haager Weg 44
53127 Bonn
T  0228 971 445 0
F  0228 971 445 99

CEO: Christina Voit
Local court Bonn HRB 20134

2. Collection and storage of data

a. Automatically collected data when calling up our web pages

When accessing our websites and retrieving data stored on our website, the following so-called access data is automatically logged by us:

  • Untruncated IP address,
  • Referrer URL (Internet address of the page from which you access our pages),
  • Time of access,
  • Browsertyp/-version (for example: Internet Explorer 11.0),
  • Browserlanguage (for example: german),
  • Internal resolution of the browser window,
  • used operating system (for example: Windows 10),
  • screen resolution,
  • colour depth,
  • javascript activation,
  • Java On/Off,
  • Cookies On/Off,
  • Clicks,
  • File name when your browser retrieves a file from our website („Data Request“)
  • if necessary, Whether forms were successfully transmitted or transmissions were canceled.

When you access our system, the unabridged IP address assigned to your Internet access is temporarily stored. This serves exclusively to protect our system from unauthorized access. If such unauthorized access is detected, the user can be identified via the IP address in connection with other usage data (date, time). The unabridged IP address will be anonymised after seven days, provided that the aforementioned purpose does not require any further storage due to an unauthorised access detected within the aforementioned period.

The legal basis for this is Art. 6 Para. 1 Letter f DSGVO, as we have a legitimate interest in preventing unauthorised access to our system by also identifying those accessing it and holding them accountable.

Once the IP address has been anonymised, personal identification of the user is no longer possible. The processing of the anonymous IP address with the further recorded data takes place for statistical evaluation in order to evaluate the use of our web offer and to optimise our offer. An allocation of the data to certain persons is then no longer possible for us. In no case a combination of different data takes place. We reserve the right to statistically evaluate anonymised data records in accordance with the preceding remarks. The anonymized data is stored by us for 190 days.

The legal basis for this is Art. 6 Para. 1 Letter f DSGVO, as we have a legitimate interest in continuously optimising our website with the aim of presenting you with information on our offers in a constantly improved form.

b. Data collected when using the forms (Create account, Direct booking and Inquiry)

The following personal data is collected when creating a user account, booking a hotel room, purchasing a voucher or making a booking enquiry:

  • First name and surname, gender, address, contact details (e-mail, telephone),
  • Reservation dates (arrival and departure dates),
  • Data that you provide voluntarily.

The legal basis for this is Art. 6 para. 1 letter a DSGVO, i.e. your consent.

The data you enter will then be used to process and process your bookings, the purchase of vouchers and inquiries. There is no obligation to provide personal data. However, we would like to point out that proper processing and settlement in the aforementioned sense can only take place if the fields specified in the forms are filled out properly. The legal basis for this is Art. 6 Para. 1 Letter b DSGVO.

If you voluntarily provide us with further personal data, for example in the context of an enquiry, we will only use it to transmit information or to respond to your enquiries, depending on the purpose for which you have provided us with the data. The legal basis for this is Art. 6 para. 1 letter a DSGVO, i.e. your consent.

c. E-Mails

If you communicate with us by e-mail, your e-mail and the personal data stored in it, such as your name, your e-mail address and any other data that you communicate to us in the text of the e-mail, will be transmitted to us. These data are processed, stored and forwarded by us to the extent necessary for the respective purpose (legal basis for data processing is then Art. 6 Para. 1 Letter b DSGVO) or your consent (legal basis for data processing is then Art. 6 Para. 1 Letter a DSGVO). We use your e-mail address to simplify communication with you, for example in the event of queries. This data may also be passed on to third parties if this is necessary to fulfil a legal obligation to which we are subject, to protect the vital interests of your or another natural person, or if this is necessary for the performance of a task which is in the public interest.

d. Data collected when ordering our newsletter

After your explicit consent, we will use your e-mail address to send you our newsletter on a regular basis. In addition, we also use your e-mail address for our own advertising purposes beyond the execution of the contract until you unsubscribe from the newsletter.

The legal basis for the processing of data by the user after registration for the newsletter is Art. 6 Para. 1 Letter a DSGVO if the user has given his consent.

e. Deletion of personal data

After expiry of the storage periods specified under letters a. to d. or if the data are no longer required for the purpose for which they were stored or if their storage becomes inadmissible for other legal reasons, personal data will generally be deleted by us.

Insofar as we are obliged under German law or EU law to store data for a longer period of time in individual cases (Art. 17 Para. 3 Letter b DSGVO), the so-called restriction of processing takes the place of deletion: The data is not initially deleted; apart from its storage, however, it may only be processed with your consent or to assert, exercise or defend legal claims or to protect the rights of another natural or legal person or for reasons of an important public interest of the Union or a member state.

In addition, you have the right to revoke any consent given to us for the processing of personal data at any time. You can also declare your consent to the processing of your personal data for the purpose of sending our newsletter by clicking on the corresponding link in each of our newsletters. In addition, the newsletter subscription can also be terminated, for example, via the other contact options indicated on the website. The revocation has the consequence that we immediately delete the personal data affected by the revocation, whereby the legality of the processing up to the revocation remains unaffected by this.

3. Disclosure of personal data


Our web offer is provided by us on servers of the company ALL-INKL.COM - Neue Medien Münnich,
Owner: René Münnich, Hauptstraße 68, 02742 Friedersdorf, Germany. The operator of the server carries out regular daily data backups of the entire database. According to the definition of the basic data protection regulation, the automated readout of data for the purpose of data backup constitutes data processing, which is why we have concluded order processing agreements with the server operators mentioned.

The legal basis for data processing is Art. 6 Para. 1 Letter f DSGVO, as we have a legitimate interest in using third-party servers for our website, as the technical measures we consider necessary to protect your and other personal data could not be implemented economically if the servers were operated in our own premises. Furthermore, we naturally have a justified interest in regular data backup.

Your personal data will be passed on to third parties or otherwise transmitted if this is necessary in order to provide you with promised services or to answer and process your enquiries. The legal basis for this is Art. 6 Para. 1 Letter b DSGVO.

Furthermore, if you have given your express prior consent to a transfer. The legal basis for this is Art. 6 para. 1 letter a DSGVO.

Newsletter dispatch

In order to send our newsletter, we send your e-mail address to our shipping service provider, next:idea Werbeagentur GmbH, Veronikastr. 69, 45131 Essen, Germany. This uses the data exclusively for the purpose of providing you with our newsletter. A further processing or data passing on does not take place. You can find more detailed information on the handling of personal data by our shipping service provider in the following linked data protection declaration:

The legal basis for data processing is Art. 6 Para. 1 Letter f DSGVO, i.e. our legitimate interest, because we could not offer you important comfort functions expected by today's traffic, such as in particular the possibility of unsubscribing from the newsletter at any time by clicking on the link provided for this purpose in the newsletter when sending the newsletter ourselves.

4. Data security

Our websites are protected by technical measures against damage, destruction or unauthorized access. We also take internal company data protection very seriously. Our employees and the service companies commissioned by us have been obligated by us to secrecy and compliance with data protection regulations.

5. Cookies

We use so-called cookies in the context of our web offer. Cookies are small text files that are stored on your computer and whose contents can be read out by us later. So-called "transient" cookies are automatically deleted when you close your browser. These include in particular the so-called "session cookies": These store a so-called session ID with which various requests from your browser can be assigned to the joint session. This enables your computer to be recognised when you return to our website. The session cookies are deleted when you end your browser session.

In addition, there are some long-lived, so-called "persistent" cookies, by means of which we can recognize your computer when you visit our website again. Persistent cookies are automatically deleted after a specified period of time, which may vary depending on the cookie. You can delete these cookies at any time in the security settings of your browser.
The following persistent cookies are stored on your computer:
_pk_id.* - Matomo Page ID - Will be deleted after one month,
piwik_ignore - Matomo Opt-Out-Cookie - Will be deleted after two years.

The purpose of using technically necessary cookies is to simplify the use of our website for users. Some functions of our website cannot be offered without the use of cookies. For these it is necessary that the browser is recognized also after a page change. Our legitimate interest in data processing in accordance with Art. 6 Para. 1 Letter f DSGVO also lies in these purposes.

In your browser settings you can determine whether cookies may be set or not. If you do not agree to the use of cookies on our websites, you can prevent this by changing your browser settings accordingly. Cookies that have already been saved can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it is possible that not all functions of our website can be used to the full extent.

6. Use of Matamo (statistics software)

When you access our websites and their contents, non-personal data is collected by statistical software (Matomo), namely the page requested, the number of requests (hits), the time of access, the dwell time and part of the IP address of the Internet connection from which the request is made. The IP address is an identifier permanently or temporarily assigned to the Internet connection you are using by your Internet Service Provider (ISP). From the IP address, which consists of four number blocks, so-called octets, only the first two number blocks are stored. If the IP address is, only "" would be stored by us. It is neither possible for us nor for others to identify you on the basis of this, not even with the aid of other data.

The legal basis for this is Art. 6 Para. 1 Letter f DSGVO, because we have a legitimate interest in optimising our website by analysing user behaviour.


7. Your rights

If your personal data are processed, you are a data subject within the meaning of the DSGVO and you are entitled to the following rights vis-à-vis the person responsible mentioned under item 1, which you can assert against him:

a. Right of objection

If your personal data are processed on the basis of legitimate interests in accordance with Art. 6 Para. 1 Letter f DSGVO, you have the right to object to the processing of your personal data in accordance with Art. 21 DSGVO if there are reasons for doing so which result from your particular situation or if the objection is directed against direct advertising. In the latter case, you have a general right of objection, which is implemented by us without stating a particular situation.

b. Further rights

You have the right, by the way,

  • request information on the personal data processed by us in accordance with Art. 15 DSGVO. In particular, you may request information on the processing purposes, the category of personal data, the categories of recipients to whom your data have been or will be disclosed, the planned storage period, the existence of a right of rectification, deletion, restriction of processing or objection, the existence of a right of complaint, the origin of your data, unless it has been collected from us, as well as the existence of an automated decision-making process including profiling and, if applicable, meaningful information on its details;
  • in accordance with Art. 16 DSGVO to immediately request the correction of incorrect or incomplete personal data stored by us;
  • to demand the deletion of your personal data stored by us in accordance with Art. 17 DSGVO, unless processing is necessary for the exercise of the right to freedom of expression and information, for the fulfilment of a legal obligation, for reasons of public interest or for the assertion, exercise or defence of legal claims;
  • to request the restriction of the processing of your personal data in accordance with Art. 18 DSGVO insofar as the accuracy of the data is disputed by you, the processing is unlawful but you refuse to delete it and we no longer need the data but you need it to assert, exercise or defend legal claims or you have lodged an objection to the processing in accordance with Art. 21 DSGVO;
  • in accordance with Art. 20 DSGVO to receive your personal data which you have provided to us in a structured, common and machine-readable format;
  • to require the transfer to another controller pursuant to Art. 20 DSGVO, if the processing of your data is based on a consent pursuant to Article 6(1)(a) or Article 9(2)(a) or on a contract pursuant to Article 6(1)(b) DSGVO and the processing is carried out by automated means;
  • in accordance with Art. 7 Para. 3 DSGVO to revoke your consent once given to us at any time. The consequence of this is that we may no longer continue the data processing based on this consent for the future, and
  • pursuant to Art. 77 DSGVO to complain to a supervisory authority. As a rule, you can contact the supervisory authority at your usual place of residence or workplace or at our headquarters

Due to the further development of our website and offers about it or due to changed legal or official requirements, it may become necessary to change this data protection declaration. We will inform you of any changes to the data protection declaration on the website.

Bonn, May 2018